LATEST NEWS

e-Newsletter

New privacy rules protect your information

When you call Alliance Communications, you will notice that we implemented new procedures designed to protect your account information.

Due to Federal Communications Commission regulations, all telecommunications providers have put specific procedures in place to protect and control access to customers’ information. The most noticeable difference occurs when customers call Alliance Communications and inquire about information on their monthly statement.

The changes you will see are similar to experiences you have in other areas of your life. When a customer calls into a credit card company, for example, the company ‘confirms’ the customer’s identity in a number of ways. That is what Alliance will be doing through a couple of methods.

If your account is listed only in your name, you may want to consider adding another name to the account, if appropriate, i.e. a spouse, adult children or a roommate. All users will need to be listed on the account and know the answers to authentication questions in order to get information over the phone.

Please dial 611 if you have questions about these new procedures.

Alliance Cable TV customers not impacted by analog-to-digital transition

With the transition from analog to digital broadcasting occurring next year, many U.S. consumers have been wondering if they need to purchase a new television.

If you are an Alliance Cable TV customer, the switch from analog to digital broadcasting will not impact you. Your analog televisions will continue working after the conversion as long as they are connected to a subscription service, such as Alliance Cable TV.

If you receive all your programming from antennas on television sets that are equipped with analog tuners, you will lose service on February 17, 2009. You will need to purchase converter boxes for your televisions. The federal government will be providing coupons for discounts on converter boxes.

The U.S. Congress in 1996 allowed television stations to begin broadcasting digital signals along with analog signals. Congress later mandated that February 17, 2009, would be the last day for full-power television stations to broadcast their analog signals because that airspace is needed for emergency and wireless communications.

Go to www.dtv.gov for more in-depth information on the digital television transition.

Products & Services | Customer Support | About Us | Latest News | Site Map